Cancellation policy



posada ruilobuca logo4In the case of your checking out before the booked departure date once staying with us, the client will, in addition to paying the days already stayed, have no right to a refund of the deposit paid at the time of reservation; Article 36 of Decree 50/1989 of the 5th of July on the ordination and classification of hotel establishments in Cantabria.
 

 

 

 

Article 36 states that:

The cancellation of a booking will reserve the establishment's right to retain a maximum compensation of the following percentages of the required payment.

- 5% if the cancellation is made more than 30 days before the start date booked for the accommodation.

- 50% when a booking cancellation is made 30 days or less and more than 7 days before the start date booked for the accommodation.

- 100% when it is made less than 7 days before the start date booked for the accommodation. 

Bookings must be made more than 24 hours in advance of the start date of your stay. For bookings beginning the same day, the client must contact Posada Ruilobuca by phone. Changes in booking dates are subject to availability at the time.

Check-in time is from 13.30 h to 20.00 h. Posada Ruilobuca must be notified in case you are delayed so that your arrival with us will be later than 20.00 h. If we receive no news by 20.00 h, the booking will be deemed cancelled.

Check-out time is anytime up to 12.30 h on the day of departure. Any refunds will be made ​​in a time and manner agreed by the client and the posada.